Returns & Exchanges
At VAULTBAG®, we stand by the craftsmanship of our premium accessories and offer a 30-day return window for items in their original, unused condition. Whether you need a different style or a full refund, our streamlined process ensures your satisfaction is always secured.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the VAULTBAG® item in its original protective dust bag and shipping box, ensuring all security tags remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it securely to the outside of your parcel.
Quality Inspection & Refund
Once our warehouse receives your return, our team will inspect the item and issue your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing